ESB Level 3 ( Tourism And Resort Course)

INTRODUCTION

Effective oral communication skills are important for overseas resort representatives working in the travel and tourism industry. These individuals are often the face of the resort and are responsible for interacting with guests and providing information about the resort, local attractions, and other travel-related matters. As such, it is important that they are able to communicate clearly, effectively, and in a friendly and professional manner. A placement in a hotel in London can be a valuable opportunity for a student studying travel and tourism oral communication skills for overseas resort representatives. It can provide hands-on experience working in the industry and allow students to apply the skills and knowledge they have gained in a real-world setting.

Placement in a hotel can be an opportunity for personal and professional growth. Students may have the chance to work with a diverse group of people, learn how to handle a variety of challenges and situations, and develop their problem-solving and communication skills.

Overall, a placement in a hotel can be a valuable experience for students of travel and tourism oral communication skills, and can help them succeed in their future careers in the industry.

(3 To 6 Months)
Some specific skills that will be covered in a course on oral communication for overseas resort representatives might include:

  • Using effective language and vocabulary to convey information and answer questions
  • Active listening and responding to guests’ needs and concerns
  • Giving clear and concise instructions or directions
  • Using tone, inflection, and body language to communicate effectively
  • Handling difficult or angry guests in a calm and professional manner
  • Making announcements and presentations to groups
  • Providing information about the resort and local attractions in a way that is engaging and informative
  • Placement in a Hotel in London for practical experience will be made to work with a team of hospitality professionals to gain hands-on experience in a real-world setting.

COURSE BENEFITS:
Improved communication skills: The course can help students develop the ability to communicate effectively and professionally with guests and colleagues, using clear and concise language, active listening, and appropriate body language.
Increased confidence: By practicing and improving their communication skills, students may feel more confident and competent in their abilities to interact with guests and handle a variety of situations.

Enhanced customer service skills: A course in travel and tourism oral communication can help students learn how to provide high-quality customer service, including how to handle difficult or angry guests and resolve problems or complaints.
Greater job prospects: Employers in the travel and tourism industry often prioritize strong communication skills when hiring resort representatives. Completing a course in this area can make students more competitive in the job market and increase their chances of finding employment in the field.

Improved cultural awareness: Working as an overseas resort representative may involve interacting with guests from a variety of cultural backgrounds. A course in travel and tourism oral communication can help students develop cultural awareness and sensitivity, which can be valuable in building trust and rapport with guests.

Students of travel and tourism programs or any individuals interested in improving their oral communication skills in the travel and tourism industry can participate in activities or training to improve these skills.

Registration Fees: £ 50 per participant. (non-refundable)
Placement Charges: £ 250
Course – up to 6 Months: £ 2950