Office Management Diploma

Office Administration And Management

OVERVIEW

INTRODUCTION

Companies/organizations need employees who can handle customers, manage office, and support management in planning and meeting new standards and challenges.

The educational institutions are generally producing young jobseekers with theoretical background lacking the knowledge and skill to apply theory to real life problems and issues. Their hopes are shattered when they cannot prove worth of earned certificate and show poor performance in the interview.

The individuals having general education background (Intermediate/Graduate) are generally absorbed in office jobs. Very few institutions are offering skill training in office management, except on the job training, once they get a job. The proper training can not only help the job seekers to snatch a job but also save resources of the employers in providing on job training to fresh intake.

The Administrative Office Management Training Program has been designed help the young office job seekers to get the required skill for not only to acquire the job but also earn good repute and accelerate their promotion during their career. The program will also facilitate the employers to pick suitable employees and save their time and resources. The training can also help already employed to upgrade the office management skill and make their future bright.

Accreditation/ Certification
The programme is accredited by the United Kingdom reputed awarding body CPD and certificate will be issued to learner for their professional development.

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COURSE DETAIL

COURSE OUTCOMES

The participants will be able to:-

Enhance their understanding of the Concept of office administration and management
Apply techniques to utilize human resources proficiently
Improve application of interpersonal skills in administration and management
Bring improvement and efficiency in administrative services
Handle and maintain IT equipment

COURSE OF STUDIES (MODULES)

Module – I Basic concepts and orientation of office administration and management

A-Introduction

The management and administration plays a crucial role in the efficiency, output and ultimately the success of any organization. The people at the helm of affairs must be very clear about their role, challenges and problems they can face and how to efficiently resolve these problems. What skills do they need to play their role?

B- Outcomes

At the completion of the course the participants will be able to:

Explain the functions, organization and structure of office
Describe the functions of management
Narrate the principles of management
Enhance their skill and ability to play the role of administrative manager

C- Module Covers

Office orientation (Functions, organization and structure)
Role of management in the work place
Principles of management
Role, qualities and skills of office administrative manager

Module – II Management of Human Resources

A-Introduction

The manager alone cannot handle the administration and office business. He She needs strong, cohesive, vigilant and motivated team to deliver the goods. The manager has to explore and recruit individuals having initiative and potential to assimilate themselves into motivated team. All the team members must be given orientation and a regular training to keep their knowledge and skill up dated.

B- Outcomes

At the end of the course the trainees will be able to:

Handle staffing and recruitment
Organize orientation and training for the staff members
Provide counseling and develop disciplined team

C- Module Covers

Staffing Practices-Employment law and job practices
On the job employee practices- employees’ selection, recruitment and placement
Employees orientation and training,
Counseling and discipline

Module -III Interpersonal skills

A-Introduction

The interpersonal skills like communication, motivation, team building, and time management etc. are the basic ingredients for the development of a team which can raise the image and enhance the output of any organization. The attitude, behavior and efficiency of any team are the reflection of the handling of the manager. The effective manager needs to develop these skills to deliver the goods as a team leader.

B- Outcomes

At the end of the course the trainees will be able to:

Enhance communication skill
Build and lead teams
Improve time management skill

C- Module Covers

Human Communication
Importance of
Process of communication
Types of communication
Listening

C- Group Dynamics and Team Building

Process of group or team building
Qualities of effective teams
Techniques for building teams
Conflicts and their management

E-Time Management

Importance and value of time
Time wasters
Tips to manage time effectively

Module IV – Office Communication

A- Introduction

The office communication reflects upon the efficiency and quality of customer service of any organization. The effective communication helps to establish a good reputation. This task has to be performed by professionals handling office management and they should have strong office communication skill.

B- Outcomes

At the end of the course the trainees will be able to:

Enhance written communication
Write Memos and letters
Respond to complaints and queries
Produce reports

C- Module Covers

Written communication principles and techniques
Writing Memos and letters
Answering Queries
Responding complaints
Sending Requests
Producing Reports
Telephone handling

Module V-Administrative Services

A-Introduction

Administration is one of the pillars of any management. The administration translates the policy and decisions of management into reality. The weak administration can affect the repute of the organization and it will fail to achieve its objectives.

B- Module Covers

At the end of the course the trainees will be able to:

Design office efficiently
Handle Office Issues
Maintain office equipment and record
Manage office safety

C-Contents

Office design and issues
Office ergonomics and health factors
Safety management
Handling office record and equipment inventory
Handling telephone, accounting and mailing systems

Module VI Information Technology

A-Introduction

The information technology and electronic equipment has changed and revolutionized the basis of office management. The professionals handling office management needs to be conversant and skillful in information technology. The module will enable the participants to acquired required skills

B- Outcomes

At the end of the course the trainees will be able to:

Handle and maintain IT equipment
Operate IT equipment

C- Module Covers

Computer work and security systems
Business use of telecommunication
Computer network
Internet services and e mailing
Managing information technology systems- hard wares and soft wares

TRAINING METHODOLOGY:-

Interactive lectures, Video Clips, Discussion, Brain Storming, Individual and Group Presentations, Case Studies, Role Plays, Home Assignments, Field Visits, Handouts, Assessment tests at the end of each module.

PROMINENT FEATURES:-

The training program is practical focused rather than theory, involving lot of practical exercises. It covers all the aspects of modern office management. The organization has developed data base of potential employers and will help and support the trainees by recommending and referring to these employers for gainful employment.

CALENDAR OF STUDIES:-

The course duration is three months
The training comprises of six modules.
The trainees who complete training in six modules will get full certificate indication all the modules.
There is provision that individuals get training only in one module for which they will get a certificate
The individuals who cannot get training on all the modules at a stretch can avail the facility to complete all the modules as per their convenience. However, they will be eligible for the certificate on each module completed.
The duration of each module is two weeks. Every month two modules will be offered.
The courses will be offered in the afternoon to accommodate the employed persons.

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